Complaints Handling Procedure

Jamborow aims to treat customers, partners and communities fairly. Complaints may be submitted to complaints@jamborow.co.uk or 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England.

A complaint should include name, contact details, account or organisation reference where relevant, description of the issue, supporting documents and desired resolution.

Jamborow will acknowledge complaints, investigate fairly, keep records, provide updates and issue a final response within the timeframe required by applicable law or partner arrangements. Where a complaint relates to a regulated partner such as a bank, payment provider, lender or investment firm, Jamborow may refer or coordinate the complaint with that partner.

Customers may have rights to escalate to a regulator, ombudsman, data protection authority, financial services authority or court depending on jurisdiction and product.