AI and Automated Decision-Making Policy

Jamborow may use data analytics, machine learning or automated tools to support fraud detection, onboarding, identity verification, transaction monitoring, credit pre-screening, risk scoring, customer segmentation, operational efficiency and service improvement.

Jamborow should ensure AI use is lawful, fair, explainable where appropriate, tested for bias, subject to human oversight, secured against misuse and documented through DPIAs where high-risk. Automated outputs should support decisions and should not replace required human judgement for complaints, vulnerable users, material credit decisions or adverse actions unless legally permitted with appropriate safeguards.